Property Management FAQs
Provide us with a home that is clean, safe, and functional and we will handle the process from there. Ongoing it is important to review your statements and to respond timely to any requests for maintenance approval or other questions we may have in order to help us, help you!
Evicting a tenant can be tough. It’s inevitable and we have had to deal with this from time to time. Worry not, we have over 11 years of experience in dealing with situations like this. Our Bottom Line process follows the local state and county procedures, we will handle the eviction process from initial filing to writ/lockout if need be. Bottom Line Property Management is well versed in the process and work with legal counsel when necessary to make sure the process is as expeditious and smooth as possible during this trying time.
Yes. In most cases, we have found that our fees are more than offset by our ability to obtain higher rents, less delinquency, lower vacancy rates, lower repair costs, and a faster turn-around of vacating units. In short, your cash flow will be better than if you try to manage all of the day-to-day burdens yourself. The Owner can also usually write off these management expenses and get a schedule E tax deduction for these services. Our services help to protect your investment, enhance your cash flow, and save your valuable time.
Yes. The security deposit is typically one month’s rent.
Pets are not allowed without your permission. When pets are allowed, an additional pet fee of typically $250 – $500 is required for each pet. Damage above and beyond the pet deposit remains the tenants’ responsibility. The pet deposit is used to offset the costs of steam cleaning that is done on your carpet after the tenants vacate.
Yes. Bottom Line Property Management is a member of the National Association of Residential Property Managers (NARPM) and The National Association of Realtors, (NAR). These organizations are constantly monitoring industry legislation and changes.
Yes. We place a great emphasis on maintaining a high level of communication. We will contact you at reasonable times to discuss repairs and turnover quotes when needed. On the monthly owners statement we will summarize all activities occurring with your rental property each month.
Our application is designed to generate complete information from each prospective tenant. We process all applications and verify criminal background, rental history, employment history, and income verification and credit history.
Yes. We start marketing your home immediately following the turnover process. We know where to advertise to find tenants quickly. We know the rent values and time on the market in your submarket. Additionally, we then advertise in the local community, through web-based resources, and through a Realtor referrals network.
Yes, 24 hours a day, 7 days a week. Tenants are given our number when they move in and in the case of an emergency are directed to call us 24/7. Many times we can solve minor problems over the phone, and initiate a scheduled non-emergency repair. Other times a tenant may place a non-emergency online repair request 24/7.
We offer a monthly statement at the end of each month. There is also an easy to use “owners portal” that gives you 24/7 access to your statements and other documents.
Yes. Our monthly property management fee starts out at 10% of the monthly rent amount. Our tenant procurement fee is equal to 50% of one month’s rent. We charge no fees to set up new accounts. No surprises. We operate off of transparency and mutual trust.
No. But we can sell your property if you would like us to, but it is not a requirement of our management contract.
Yes. Our entire leadership team and Real Estate Agents are licensed by the North Carolina Real Estate Commission (NCREC).
If you have any more questions, feel free to contact us today. If you want to get more in-depth with how we manage your property, check out the top 5 questions to ask a property manager. The Bottom Line Solution offers True Professional Property Management to property investors and landlords.